Refund/Lifetime Warranty Policy

LIMITED LIFETIME WARRANTY

Misguided Industries provides limited lifetime warranty coverage against defects in factory workmanship and materials for Misguided products ("Products") sold by factory authorized dealers for use by retail (end use) consumers. This Limited Warranty is provided only to the original Product consumer, and applies only to the original installation. This Limited Warranty is not transferrable and does not extend or apply to anyone else. For consumers in the Canada: this Limited Warranty gives you specific legal rights; you also may have other rights, which vary from province to province. This Limited Warranty is the sole and exclusive warranty provided by Misguided, and all other warranties and conditions are excluded and disclaimed. 

COVERED PRODUCTS AND LIMITATIONS

Misguided provides the following Limited Warranty coverage: 

Product	Workmanship & Materials	Components & Parts
Bumper	Limited Lifetime	Limited Lifetime
Rock guard	Limited Lifetime	2-year
Powder coat inserts	Not warrantied	Not warrantied
Electrical and wiring	1-year	1-year
Lighting	See applicable brand's specific warranties; Diamond LED below

Each of the warranty coverage periods runs from the date of purchase of the Product (proof of purchase is required) and applies only to warranted defects that first occur and are reported to Misguided within the applicable warranty period. Misguided retains the right to determine to its reasonable satisfaction whether any claimed defect is covered by this Limited Warranty. 

REMEDIES UNDER THIS LIMITED WARRANTY

If a defect covered by this warranty occurs, Misguided Industries will repair or replace the Product, or refund the purchase price, in its sole discretion. This "repair, replacement or refund" remedy is the sole and exclusive remedy under this Limited Warranty. Misguided has no responsibility or liability for any incidental or consequential damages, such as loss of use of vehicles or trailers, towing charges, storage charges, labor and service charges for removing or reinstalling products, loss of or damage to personal property, or interest or finance charges, all of which are specifically excluded and disclaimed from this Limited Warranty. For consumers in the Canada: some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

Certain items are excluded from Limited Warranty coverage by Misguided, and this Limited Warranty coverage does not apply to:

• Wear and tear from normal use, including damage from road debris 
• Improper product selection, application, installation or maintenance 
• Modifications, including the attachment of other hardware or components 
• Misuse, abuse, overloading, improper trailering or hauling, accident 
• Corrosion or damage due to environmental conditions 

RESPONSIBILITY OF PURCHASER 

The Purchaser must have proof of purchase to obtain service under this Limited Warranty. Contact Misguided for return instructions. The Purchaser must deliver the Product to Misguided or an authorized Misguided dealer along with proof of purchase. The Misguided Limited Warranty policy in effect on the date you purchased your Product determines the applicable warranty coverage, and subsequent or prior Misguided warranties are not applicable to your Product. The terms of this Limited Warranty cannot be changed or modified, except by a written agreement signed by an officer of Misguided. Misguided reserves the right to improve its products through changes in design or materials without being obligated to the owners of the Products of the same or similar models. Contact information: Misguided Industries Headquarters 113 Orchard Way Strathmore, AB T1P 1J3 403-901-8496 

DIAMOND LED WARRANTY POLICY & TROUBLE SHOOTING GUIDES

We stand behind our products. Our products are built robust, so we offer a great warranty. Our lifetime warranty warrants that its products are free from defects in material and workmanship. Subject to the exclusions in this Warranty Policy. 

1. Exclusion. Products may be excluded from this Warranty policy if Diamond LED determines that there is evidence of any or more of the following listed below. 

1.1 Negligence. Negligence may include improper installation and/or improper use.

1.2 Abuse. Abuse may include recklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear.

1.3 Unauthorized Repair. Unauthorized repair includes any repair, service, or modification not performed by Diamond LED inc.

1.4 Seal Tampering. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.

1.5 Damaged Packaging. Damage to Product packaging is not covered by this Warranty Policy.

1.6 Unauthorized Transfer. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.

1. Wear and Tear Continued. Damage beyond reasonable wear and tear (such as a light that is placed in the path of falling debris / rocks / water / etc.) Mounting locations is important when mounting an LED light. Wear and tear includes fading paint / powder coating due to the harsh chemicals and gravel on roads. 
2. No warranty will be issued if the waterproof Deutsch connector has been cut off (water can travel up the cord into the PCB board area.)
3. Diamond LED Inc. Is not responsible for damage caused to vehicles / equipment due to improper installation. Always have a certified mechanic install the equipment. 
4. Look up laws in your local jurisdiction regarding led lighting and roadways. Our products are always marked as “off road”.

If your light has stopped working, before contacting us proceed to the following:

1. Check for loose connections. Check the ground has not come loose. Check all fuses. If your product came with a relay in the harness, switch the light on and off and make sure you can hear the relay clicking. Check the connections in the relay block. 
2. If your light is still not working; check to make sure your light is getting at least 9 volts. 12 preferably. 

Moisture Troubleshooting

Diamond LED Inc. lights are designed to “breathe”. They have a waterproof membrane covering one hole in the light. This feature serves two purposes, first, to eliminate pressure buildup which may occur when the lamp heats up and cools down, and second, to allow any moisture which finds its way into the lamp to vent out when the lamp heats up. Diamond LED lights operated in extremely humid environments may experience fogging or water droplets on the inside of the lamp lens. This is normal and will not harm the lamp. Perform the following steps to determine how to address a moisture issue:

Step 1: Is the lamp still functioning properly, other than the mere presence of moisture inside the lens? If the lamp is not functioning properly, you may proceed with a Warranty Claim. If the lamp is functioning properly, proceed to Step 2.

Step 2: Can you see water sloshing around inside the lamp, as opposed to the mere presence of fog on the lens? If there is water sloshing around inside the lamp, you may proceed with a Warranty Claim, otherwise proceed to Step 3.

Step 3: Run the lamp continuously for at least 3 hours. Examine the lamp for moisture. Did the moisture dry up? or was the moisture substantially reduced? If not, proceed with a Warranty Claim. If there was a substantial reduction in moisture, you should be able to continue to operate your DLI lamp. If the problem persists, contact DLI customer service for support.

If your light is discontinued and warranty is approved; you will receive a store credit for the original invoice amount. 

If your light is sent in for warranty verification the customer pays the shipping. If warranty is approved Diamond LED Inc. Will reimburse the shipping costs and send out a new light with pre-paid shipping. Thanks for your understanding and support.